1. Payments and free trial
Cloud Pro subscriptions ($7.99 USD per month or $59.99 USD per year) are purchased from the account page and processed by PayPal. Every new Cloud account starts with a free 3-day trial; trial usage is promotional, has no cash value, and cannot be refunded or exchanged.
2. Eligible refunds for Cloud Pro subscriptions
Before you approve a subscription, PayPal checkout shows the plan, price, currency, and billing frequency, and this policy is linked from the account page. Unless a different mandatory consumer right applies, a subscription charge is eligible for a refund when:
- The request is submitted within 14 calendar days of that charge; and
- No managed Cloud requests (message translation, page translation, or AI reply drafts) have been made during the billing period covered by that charge.
Duplicate charges and confirmed unauthorized charges will be reviewed regardless of usage. We may request information needed to identify the transaction and protect the account.
3. Items normally not eligible
- Billing periods in which the managed Cloud service has already been used.
- Free promotional or trial usage.
- Requests made after the applicable refund period, except where required by law.
- Dissatisfaction caused only by a third-party custom AI provider chosen and paid for directly by the customer.
4. Failed service requests
Subscription access is not metered per request, so a failed model request does not consume anything from your plan. If the service is repeatedly unavailable during a paid period, contact support with the approximate time and account email so we can investigate and, where appropriate, extend or refund the affected period.
5. Cancellation and renewal
Subscriptions renew automatically at the frequency shown at checkout until cancelled. You can cancel anytime from the account page; cancelling stops future renewals, and access continues until the end of the paid period. A cancellation is not automatically a refund of a completed billing period unless stated at checkout or required by law.
6. How to request a refund
- Open the Void Neko contact form.
- Select “Billing or refund.”
- Provide the account email, transaction reference, charge date, and reason.
We aim to review complete requests within five business days. Approved refunds are returned to the original payment method. PayPal or the issuing financial institution may require additional processing time.
7. Payment disputes
Please contact us first so we can investigate promptly. This does not limit any right to use PayPal's Resolution Center or other rights available under applicable law.